COVID-19 changes and policies

When it became clear that COVID-19 was a dangerous disease worthy of the most stringent precautions, we closed the clinic in response like many others in the community.

We are now seeing patients for all modalities. The only way we are able to do that is by following the policies and procedures that we have spent the entire lockdown researching & developing. To learn more about scheduling, click this link.

We can keep everyone safe, and the clinic open, with your help.

All of us doing our part is necessary for our protocols to work to protect our team and the wider community, including you!  Any questions, concerns or random rants about this should be directed at Eric Grey, co-owner and Director of Safety & Privacy at Watershed Wellness.

COVID-19 related changes and your role in keeping WW healthy & open

The information in this section is extremely important for you to go through at least once, whether you are new to Watershed Wellness or not. If you get confused, do not hesitate to reach out to ask for help. We're all feeling our way forward as well as we can!

  • Please arrive as close to treatment time as possible.

    We want to minimize use of the waiting room. If you arrive early, please wait in your car or find a beautiful outdoor spot to watch the sights as you wait. Then come up the elevator or stairs to the clinic a couple of minutes before your appointment.

  • Please do not bring other people with you to your treatment.

    If you have a need for someone to accompany you, please discuss it with the front desk well in advance of your appointment. For pediatric treatments, it is assumed one guardian will accompany the minor child.

  • Please wear a face covering over nose and mouth from the time you enter our building until you leave it.

    If you do not have a mask, a surgical mask will be provided to you and you may take it with you when finished with your appointment. It is expected you will have to remove your face covering at some point during the treatment, but please do not do so until instructed by your practitioner. Please do not wear neck gaiters, lace or similar masks, or masks with an output valve such as those used in construction.

  • Practitioners will be masked and some will be wearing wearing scrubs or lab coats.

    They may don goggles, face shields, additional body protection and/or gloves based on their level of comfort.

  • We ask that you arrive with sanitized hands and keep them clean throughout your time at the clinic.

    You are invited to use the ample supply of hand sanitizer throughout the clinic to keep your hands clean. Please, as always, refrain from touching your face.

  • On checking out, we will be minimizing face time by keeping rescheduling conversations to no more than 2 minutes.

    If a longer conversation is needed in order to work out sticky scheduling or insurance issues, reception will call you at a time you will arrange during check-out.

  • We strongly prefer credit/debit card payment for all services and products.

    We are implementing a system whereby we can save your credit card information securely using industry standard protections in our patient management system. This means we swipe your card once, and don't have to do so again until you need to change your card. Please bring a credit or debit card with you! If you must use cash or check, we will still accept these forms of payment.

Our PPE & sanitation protocols

If you would like to learn more about what we are doing to limit transmission of coronavirus, and all other infectious pathogens, in our clinic, please visit the following page to learn all the details.