Telehealth

Telehealth is a word used to describe using online video tools to facilitate consultation

We currently offer Classical Chinese herbal consultations via telehealth

We use a HIPAA compliant video conferencing tool called Doxy.me to facilitate these consultations. It doesn’t require anything more than a device with audio & video support and a stable Internet connection to use (your computer on your home network would work just fine).

You can learn more about Doxy.me here, including technological requirements and supported devices by clicking here. You do not have to sign up for a Doxy.me account to get telehealth services from Watershed Wellness.

Details about how to get set up for the call will be sent to you via email soon after you schedule. Be sure to check your spam or trash folders if you don’t see it come – and get in touch with me by email if anything seems to be awry. eric@nullwatershedwellnessastoria.com

How does it work?

These 15-30 minute video sessions run similarly to a typical acupuncture intake, with discussion of your symptoms being the bulk of the conversation. While during a video consult, we will  not be able to take your pulse or engage in other hands-on diagnostics, we can learn a great deal from your reporting of your symptoms, and sharing any blood tests or other information you may have. Further, if you have some history with the clinic, we can rely to some extent on previous diagnostic information to guide parts of our research. We may also ask to see your tongue and any visible abnormalities (swelling, rashes) during our session to assist with diagnosis.

It's of course true that part of this time is just talking. Particularly during this era of physical distancing, it's nice to have someone else to talk to and bounce ideas off of. Every practitioner has their own style of relating and advising their patients – we're fortunate we have this tool to help us do so even when we cannot be together!

As a result of the session you may receive:

  • Chinese herbal formula recommendations, with delivery of said formulas in a contact free manner
  • Dietary and other lifestyle advice
  • Qigong and other movements
  • Self massage instructions and delivery of self massage implement kits
  • Delivery of press tacks, ear seeds and moxa kits to do at-home treatment
  • Info sheets, web links and other sources of information if desired

What if you don’t have video capability or stable internet?

If you don’t have video capability or a decent internet connection, we can do your visit by phone/voice. While the visual is very helpful for me, and may make my diagnosis more accurate, there is much we can do by just talking. It is crucial, however, that you don’t use speaker phone or similar devices to talk with me, both for privacy and for audio quality purposes. More details will be sent to you when you schedule.

How much does it cost & what about billing insurance?

Classical Chinese Medicine practitioners can bill some insurance plans for telehealth appointments. Please contact the front office and ask to talk with Holly, the insurance billing manager, who can help find out if your plan covers telehealth.

The cash rate for these appointments is $60. Herbs themselves are an additional expense, and depending on the situation, can run anywhere from $1-$3/day. You will receive an invoice, payable online, after your formula is created and is out for delivery.

How will you get your herbs?

Depending on quarantine rules and your preference, we may offer the following:

  1. Contactless pickup of herbs at our clinic – must be scheduled in advance.
  2. USPS priority mail $9 shipping/handling fee, to you within 1-2 days, depending on your location.a picture of the herbs in zhi gan cao tang
  3. If you live in Astoria city limits, for a limited time, we are offering porch drop-off on Tuesdays and Thursdays for no additional charge.

Will the herbs be safe / free of coronavirus?

We are using the highest possible standards for a clinic of our size and type in everything we do now that we are gradually reopening. Formulas will be filled wearing gloves, using proper hand sanitation, by a masked staff member who is trained in our infection prevention protocols. We wipe down all bottles before putting them in a clean paper back with your initials.

We'll do everything in our power to assure you don't get sick from the herbs that are meant to make help you feel well. 🙂

How do you schedule?

For the time being, we have shut down online scheduling. We will be resuming it once we feel that our processes and procedures are running smoothly and our practitioners are adapted to the new flow of practice.

At this time you may schedule by calling the front office during normal business hours : (503) 974-0914. Even during quarantine, we are monitoring the phones and will get back to you quickly. Or you may email info@nullwatershedwellnessastoria.com.